Frequently Asked Questions
Why does my blanket look thin and smaller?
For efficient shipping, each Dream Cloud is vacuum-compressed into a compact package. After unpacking, it can appear thinner and slightly undersized. Lay it flat and fluff daily—within 1–2 weeks it will regain its full loft (approx. 3cm thickness) and proper dimensions.
Is the Blanket Suitable for All Seasons?
Yes. The dual-layer design balances insulation and breathability—Sherpa side locks in warmth during cooler months, while the lightweight reverse stays comfortable on warmer nights. It adapts naturally to your body heat so you stay cozy year-round.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.







